The Power of the Pre-Shift

The Power of the Pre-Shift

Sometimes called a “line-up” or pre-meal, pre-shift meetings are the most effective way to assess servers for menu competency, remediate insufficiencies, and prepare staff for exceptional service that shift. The concept is simple. Set aside time at the beginning of every shift to meet with and educate your staff. Unlike online testing, pre-shift meetings take far less time to execute with stronger outcomes and immediate feedback.

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Don't Survive, Thrive: Overcome Challenges of Training in Your Restaurant

Don't Survive, Thrive: Overcome Challenges of Training in Your Restaurant

What we do in the restaurant business isn’t a science. Sure, there are techniques and systems that we’ve implemented over the years, but no shift is ever the same. The day-to-day of a working in a restaurant presents a kaleidoscope of challenges that we carefully negotiate around: something is 86'd but no one told you, you have campers and are running late on reservations, no one brought silverware out to the floor and you have to mark your table, a guest complained that the plate their salad is served on is too cold… But, we’ve got this. We’ve done it before; it’s just another service and we love it.

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